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Our Case Managers are rated 4.8 out
of 5 for quality.
For the past seven years, we have asked for feedback on how we are managing the files referred to our case managers. As we have grown our team to what is now six medical and vocational case managers, it is gratifying to hear what we are doing right. We appreciate the help with on what we should be doing more, better.
When asked why they gave the rating they did, our clients said:
- "The topics that Charlotte focuses on are timely and more and more useful as the population ages. In the future, all of us will be affected in one way or another. I pass these along whenever they seem particularly appropriate -- a very generous contribution of expertise."
Harriet Brandt, Administrative Coordinator
Faith in Action Evanston
- “I have had the opportunity to work with Charlotte Bishop on several cases in recent years. She always goes the extra mile for my clients. Recently, though, we worked together on case involving a 95 year old with a serious cancer. Things became particularly difficult when the doctor and hospital decided that she didn't need to be in the hospital any longer. The client felt very ill and did not want to leave. Worse, the only available nursing home on short notice was a facility that was not particularly good. Charlotte worked quickly to advise the client (and the client's agent under a power of attorney), to explain her rights and to advocate for appropriate treatments at the hospital. They kept the client for several more days and stabilized her condition. In the meantime, Charlotte and the agent were able to obtain a space in a great nursing home. The client was very appreciative and so was the agent. My client often expressed appreciation to me for suggesting Charlotte.”
Stotis & Baird Chartered
We would like to know what we can do to earn a "5" from you.